Terms & Conditions
This page and the separate sections of the website referred to are to advise you of the terms and conditions of use (“Terms”) under which you may use our website www.stk-workshop.com (the “Website”).
We suggest you read them carefully before you use the Website or place any order at the Website. You must confirm that you have read and accept these terms before you place any order at the Website.
By using our Website, you indicate that you understand and accept these Terms, Notice of Use of Website, Privacy Policy and information included in the FAQ section of the Website and that you agree to abide by them. If you do not agree to these Terms, please refrain from using our Website.
These Terms may be updated from time to time. Such changes will not affect any orders you have previously placed with us.
1. Information about us
The Website is operated by STK Workshop (“STK”, “we” or “us”). We are registered in Hong Kong have our registered office address at: 3F Wah Shing Industrial Building, 18 Cheung Shun Street, Lai Chi Kok, Kowloon.
2. Access and Use of the Website
Please refer to the FAQ, Notice on Use of Website and Privacy Policy.
2.1 If you choose, or you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. You agree to accept responsibility for all activities that occur under your account or password. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.
3. Your Order
3.1 Only persons aged 18 years and over, who are legally entitled to do so are permitted to place orders on the Website. Therefore, by placing an order, you confirm that (i) you are at least 18 years old; and (ii) you agree to be bound by these Terms.
3.2 Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You will have the opportunity to check and if necessary correct any input errors in your order up until the point at which you submit your order to us.
3.3 Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, in our discretion, decline to accept any order. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that we have accepted your order (Order Confirmation). The contract between you and us in relation to the products ordered (Contract) will only be formed when we send you the Order Confirmation. We will send you a further email to notify you when your goods have been dispatched.
3.4 The Contract will relate only to those products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Order Confirmation.
4. Delivery
4.1 Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.
4.2 Your order will be delivered to the delivery address you specify when placing your order. Products comprised within the same order cannot be delivered to different addresses.
5. Territories
5.1 We will deliver orders to addresses in a limited number of countries. Please consult the FAQ sections of the website for the latest information. We will not deliver to nor assist in facilitating delivery to any countries other than those listed.
6. Risk and title
6.1 Products ordered will be at your risk from the time of delivery. Ownership of the products ordered will also pass to you on delivery, provided full payment of all sums due in respect of the products, including any delivery charges, has been received.
7. Cancellation and Returns
7.1 Except in relation to certain products set out below, you may cancel your Contract at any time before your order is delivered and within 15 working days of receiving delivery from us of your individual pack order or the first pack of your subscription order.
7.2 If you wish to cancel a subscription order you can may do so by informing us up to 15 working days before the dispatch of your next scheduled delivery.
7.3 In the event you wish to cancel a Contract, you must clearly inform us, either via the Website or in writing by email to helpdesk@stk-workshop.com, giving us your name, address and order reference.
7.4 You will not have any right to cancel a Contract for the supply of any build services.
7.5 You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you.
7.6 If you cancel a Contract between us during the period specified in paragraph 7.1, we will process any refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. We will refund the price of the product in full, less any deduction to reflect any reduction in the value of the item if this has been caused by your inappropriate handling of them. You will be responsible for the cost of returning the products to us.
8. Prices
8.1 The price of any products will be as quoted on the Website from time to time. Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
8.2 We will check prices before accepting your order but if we find that the product was incorrectly priced and the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
8.3 Payments for orders must be received in full before the product is shipped. Payments may be made only by the methods indicated in the FAQ section of the Website.
9. Faulty products
9.1 If any Product you order is damaged or defective when delivered to you, the price of the Product shall be refunded to you in full, including the cost of delivery. If you believe a Product was delivered damaged or faulty, you must inform us in writing, giving us your name, address and order reference. Nothing in this section affects your legal right.
9.2 To return a faulty Product, you must package and return the item to us for inspection. We advise that you return the Product to us via some form of certified mail. Please contact us to find out our return address and how to send your goods back to us for a refund.
9.3 In the event that a Product is found to be faulty by us, we will either:
(a) subject to availability, replace your Product free of charge and refund your return delivery costs in full; or (b) if we are unable to replace your Product, provide you with a full refund including your return delivery costs for returning the faulty Product to us.
9.4 In order for us to refund the return delivery costs to you, please provide us with copies of receipts to evidence your postage costs (including cost of postage materials) to the address above. If a Product is not found to be faulty by us, we will not refund your delivery costs for returning the Product to us.
9.5 In the event that the reason you consider the product to be defective is due to a missing part(s), you agree that should we supply such part(s) to you to the claim will be considered as resolved to your satisfaction and no return shall be necessary nor any refund due.
10. Product information
10.1 Whilst we have taken reasonable steps to depict products as accurately as possible through the photographs and other images featured on the Website, the detailing you see on-screen will depend on your device settings and, as such, may not exactly reflect the actual detailing of a Product when you receive it.
11. Intellectual property rights
11.1 All intellectual property rights in any content on the Website (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors.
11.2 If you print off, copy or download any part of our site in breach of these Terms, you must not remove any copyright, trade mark or other intellectual property right notice(s) from the content.
11.3 Except to the extent expressly set out in these Terms, you are not being given any rights in respect of any intellectual property rights owned by us or our licensors. You do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by downloading any content from the Website or otherwise.
12. Our Liability
12.1 Nothing in these Terms and conditions shall limit or exclude our liability to you:
(a) for death or personal injury caused by our negligence;
(b) for fraudulent misrepresentation;
(c) for breach by us of any term to the effect that we have the right to sell and supply the products to you; or
(d) for any other liability that may not, under Hong Kong law, be limited or excluded.
12.2 Subject to paragraph 12.1, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant products (together with any ancillary charges, for example for delivery) and is limited to losses that were reasonably foreseeable. Losses are foreseeable where, at the time your order is accepted by us, they were reasonably foreseeable as being a likely consequence of any breach by us of the agreement between us and you.
12.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.
12.4 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. External links
13.1 Our Website may include links to other websites. We may include these to provide you with access to information and services that you might find useful or interesting. We have no control over and are not responsible for the content of these other websites or for anything provided by them, and do not guarantee that they will be available at any given time. The fact that we include links to such external sites does not imply any endorsement of, or association with, their operators.
14. General
14.1 You may not transfer or assign any or all of your rights or obligations under any Contract.
14.2 All notices given by you to us must be given in writing to the address set out at the end of these Terms. We may give notice to you at either the email or postal address you provide to us when placing an order.
14.3 If we fail to enforce any of our rights, that does not result in a waiver of that right.
14.4 If any provision of these Terms is found to be unenforceable, all other provisions will remain unaffected.
14.5 These Terms may not be varied except with our express written consent.
14.6 These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract.
14.7 These Terms are written in the English Language and may be translated into other languages. In the event of inconsistency between the English version and the translated version of this Notice, the English version shall prevail
Terms & Conditions for Non-refundable Deposit
ORDERS REQUIRING A DEPOSIT
PAYMENT
When you confirm your order for an item requiring a non-refundable deposit (NRD) you will be billed the amount shown on the day you confirm your order.
Upon receiving your payment we will reserve your item and send you an Order Confirmation email.
The balance payment due will be automatically billed when your order is shipped.
SHIPMENT
The estimated shipment date is as notified to you when you placed your order and stated in your Order Confirmation email.
The shipment date is estimated and may change. If we are able to ship earlier than the date originally notified to you, we will contact you before shipment and give you the option of receiving earlier. The actual shipment date may be delayed to ensure your hand-assembled and painted item leaves our warehouse in perfect condition.
As soon as your item is ready to ship we will contact you to arrange a suitable delivery date. Please ensure you are available at that time to receive delivery. If we are unable to deliver your order to you on the date you requested, extra charges for returning to the warehouse, storage and subsequent transportation to you may apply.
CANCELLATION
If you decide to cancel your reservation the non-refundable deposit will not be refunded.
NRDs cannot be transferred to any other order.
If we are unable to receive the balance payment at the time it is due, we will attempt to contact you to make alternative arrangements to collect the balance. If we are unable to contact you or if you are unable to complete the balance payment your order will be considered to be cancelled and your NRD will not be refunded.
In the unlikely event that your item’s delivery date has been delayed by more than 90 days beyond the original estimated shipment date you may contact us to cancel your order and request your NRD to be refunded.